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Managers & Team Leaders:-Building High Performing Teams & Handling Conflict

A highly successful team is one which is equally committed to a common purpose, shares goals and a working approach for which they hold themselves mutually accountable. The manager’s or supervisor’s role is to nurture and build this type of team and create a culture of deep commitment and interest in one another’s personal growth and success. When conflicts arise, a manager and/or supervisor needs to be adept in the practical skills to counsel and act assertively to resolve situations.

This workshop is geared towards understanding what makes a high performing team, specifically within the caravan industry context, and the critical success factors needed to maintain one once built. The session also includes a focus on conflict management models and how to use them for your advantage to support team members when challenges arise within personal relationships, suppliers, customers and stakeholders.

 

Learning Outcomes:

  • What is a successful team? And what are the challenges that typical teams face? (e.g. conflict, different priorities, personality clashes, lack of buy in to the team goal)
  • How do I as manager/supervisor set out my personal leadership agenda to build the team and create the high performance my business demands?
  • What are the key differentials between success in the caravan manufacturing and/or park operations and supply chain disciplines and other sectors?
  • Understanding the dynamics of teams, the four stages of successful team building and the management skills required at each stage
  • How to get buy in from individuals, not only to the team goal, but to putting that before their own priorities
  • How to make everyone feel part of the team, even if their role is not perhaps deemed (either by them or others) as so ‘important’ or ‘essential’ to the team’s success
  • Appreciating when to maximise your utilisation of the teams’ individual and group skills and experience using a skills map and skills audit approach
  • Handling team problems positively, assertively and ensuring tasks and plans remain on course when interpersonal challenges arise
  • Practical experiential learning around team dynamics using contextualised problem based learning techniques.

NCC Certificate of Achievement is provided on completion of this course.

This course can be used as part of your overall NCC Park Management Qualification.


If you are interested in receiving information regarding this programme, please register your interest.

Overview:

  • This workshop is geared towards understanding what makes a high performing team, specifically within the caravan industry context, and the critical success factors needed to maintain one once built.
  • The session also includes a focus on conflict management models and how to use them for your advantage to support team members when challenges arise within personal relationships, suppliers, customers and stakeholders.
  • Practical experiential learning around team dynamics using contextualised problem based learning techniques.
  • One day tutor led classroom based learning

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