An organisation’s competitive advantage can be boosted by service delivery improvement, innovation and the creativity of its employees. A manager’s role can be one of enabling and then driving forward the conditions for staff to be creative and innovative around the customer journey, new products and service delivery approaches. With an annual contribution of £6bn to the UK as a sector, the potential for service delivery improvement and product innovation is huge for today’s industry managers and supervisors.
In this practical and challenging workshop delegates will be encouraged to test their assumptions about the way work is performed (including supply chain, manufacturing, retailing, park operations and the supply of products and services) and conduct a “root and branch” analysis of their own work stream areas using sophisticated techniques which will pave the way for a highly experiential look at the models of creativity and innovation available to them to shape and change their approaches to work via their teams and departments.
NCC Certificate of Achievement is provided on completion of this course and is CPD Accredited.
This course can be used as part of your overall NCC Park Management Qualification.
Registered Number: 519228. Registered in England & Wales.
UK Training Provider Register No. 10048504
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