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Leadership & Management

NCC  Leadership and Management suite of qualifications is aimed at industry leaders, managers, supervisors and customer facing professionals across three primary areas of responsibility.

These work streams would add skills and value to each cohort under the NCC’s accreditation and validation set, creating an industry standard for development in the allocated areas which is scalable.

The focus is on building skills and knowledge via blended learning, and recognising that within a disciplined and intense competitive environment there is a need for a strong skills ethos and best practice standard who holds true to the NCC’s core values and its offer to industry.

 

Senior Leaders

Those leaders are at the upper levels of the business and are charged with the future direction and control of the organisation. Their influence spans strategic control and business development as well as functional management. The programme upskills them in core areas enabling them long term to become coaches and mentors to other leaders/managers in the business. They facilitate the environment for other leaders to grow and prosper, adding value to the business at all opportunities.

For more information on our Senior Leader programmes please email us

Managers and Supervisors

Those people tasked with tactically driving the business forward through team and solo performance management, improvement, service delivery, planning, commercial acumen, innovation, creativity and ideas. These people may be running smaller teams or even be specialists. They have the potential to aspire to senior leadership roles through development.

For more information on our Managers and Supervisors programmes click here 

These are the front facing customer services professionals on which the business depends. Their relationships with customers and suppliers/partners are critical and therefore they need the skills set to create and maintain superb customer journeys for all. They may, or may not, be managers or team leaders and may often work in small teams or even in isolation.

For more information on our Customer Services Programmes please email us 

  All our courses are:

  • Industry specific and contextualised
  • Cutting edge in theory
  • Relevant and engaging
  • Delivered professionally with strong evaluation and support throughout           
  • CPD Certified
  • Available as stand-alone achievement
  • Can be combined to achieve the overall NCC Park Management Qualification.
  • Recognised as a transferable qualification to other sectors within the Caravan Industry as well as other professions.
  • Our courses use industry specific case studies to ensure your learning outcomes remain relevant to your day-to-day business. 
  • Our trainers are professionally qualified to ILM Level 7 

Information pack available here



Leadership & Management


Leading Teams & Individuals

Leading Teams & Individuals

Using case studies, this course will advise managers and supervisors on how to manage and supervise their teams with confidence and professionalism at all times.

This course is suitable for all caravan industry sector personnel already in a management position or new to their role and looking to enhance their leadership skills.

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 Influencing, Communications & Personal Effectiveness

Influencing, Communications & Personal Effectiveness

Today’s industry managers and supervisors may need to influence and communicate across multiple disciplines including the whole supply chain, manufacturing, retailing, park operations and the supply of products and services.

 

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Service Delivery Improvement, Innovation, Creativity

Service Delivery Improvement, Innovation, Creativity

An organisation’s competitive advantage can be boosted by improving the delivery of service, the creativity of its employees, and by implementing innovative new ideas.

In this practical and challenging workshop delegates will be encouraged to test their assumptions about the way work is performed (including supply chain, manufacturing, retailing, park operations and the supply of products and services).

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Business & Commercial Acumen

Business & Commercial Acumen

Acting with business and commercial acumen is often an acquired skillset for many managers and supervisors, and something rarely learnt as part of a management qualification. 

Achieving bottom line results as well as developing business cases for investment and/or improvement when needed are emphasised, and brings disciplined commercial acumen to the fore when making business decisions.

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 Managing Change

Managing Change

Change and the applications of change management are key challenges facing today’s managers and supervisors working in the caravan sector.

This workshop will deconstruct the myths and pitfalls around change management as well as provide insight into how managers can successfully plan and deliver sustainable change.

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Coaching & Mentoring

Coaching & Mentoring

Coaching and Mentoring is an integral part of creating a sustainable community in business today, and by using these approaches you can develop people within your organisation.

Having in-house coaches and mentors has multiple benefits for an organisation both in terms of cost efficiency and, equally importantly, in terms of on-going staff development. Additionally, this allows the company to mentor their own team members and support others across the organisation when needed.

 

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Building High Performing Teams & Handling Conflict

Building High Performing Teams & Handling Conflict

This workshop is geared towards understanding what makes a high performing team, specifically within the caravan industry context, and the critical success factors needed to maintain one once built. With a focus on conflict management and the challenges arising from within personal relationships, suppliers, customers and stakeholders.

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