The NCC Training Academy provide an inclusive approach to learning. We believe that learners should be treated with respect by their trainers, assessors, Academy staff and those at our host venues. In return, we also expect and anticipate that learners will behave in a respectfully towards both other people and their training programme.
The Learner Code of Conduct is to set out expectations for leaner behaviour and the procedures that the NCC Training Academy uses to resolves matters when leaners’ behaviour is unacceptable.
Our code of conduct applies to:
A learner is considered to be any individual enrolled on an NCC Training Academy programme. This includes:
All learners are expected to adhere to the code of conduct.
We ask that you:
The following are considered examples of gross misconduct.
Except in circumstances which are considered acts of gross misconduct, in the first instance, the trainer or other NCC Training Academy representative will respectfully bring the issue to the attention of the learner and discuss, where necessary, to prevent further issues.
If a learner’s behaviour continues to be unacceptable or causes disruption to the learning of others, they may be asked to leave the training room pending further discussion or consultation with their employer. If their behaviour is considered disrespectful to other learners, the trainer or host venue, or is otherwise considered to be gross misconduct, the learner will be asked to leave the site immediately. In the event of hostile behaviour towards the trainer, other learners, host venue staff or members of the public, or involvement in suspected illegal activity, the NCC Academy will support a decision to contact the police. In all instances, the NCC Training Academy will respect the decision of the trainer, assessor or representative of the Academy on site.
Following an event where it has been necessary to remove a learner from a programme, an investigation will take place, taking note of statements provided by the learner, trainer and other eye witness accounts.
Where it is found that a learner was removed from a course with due cause, they will only be accepted back onto future learning programmes on the condition their behaviour improves. Their employer will be held accountable for any damage resulting from the inappropriate behaviour and may also be restricted in their access of future courses. No refund or credit will be made for loss of places (or other bookings) where a learner has been refused future training. If it is identified that the removal of the learner was inappropriate, the NCC Training Academy will accommodate the learner, without charge, as soon as possible.
Registered Number: 519228. Registered in England & Wales.
UK Training Provider Register No. 10048504
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