An organisation’s competitive advantage can be boosted by improving the delivery of service, the creativity of its employees, and by implementing innovative new ideas.

Part of a leader’s role is to create the conditions for staff to be enthusiastic around the customer journey, new products, and service delivery approaches. With an annual contribution of £6bn to the UK as an industry, the potential for service delivery improvement and product innovation is huge for today’s industry managers and supervisors.

In this practical and challenging workshop delegates will be encouraged to test their assumptions about the way work is performed (including supply chain, manufacturing, retailing, park operations and the supply of products and services). They will also conduct a “root and branch” analysis of their own work stream areas using sophisticated techniques, which will lead into a look at the models of creativity and innovation available to them. This will give them the confidence to apply novel approaches to work via their teams and departments.

Learning outcomes:

• How to interpret and apply the principles, tools and techniques of service improvement models relevant to work areas (caravan manufacturing and/or park operations and/or supply chain)

• Use business improvement and service improvement analysis to involve the team in the application of business enhancement

• Critically apply creative thinking and innovation methods as well as lean/continuous improvement techniques to identify areas for improvement

• Scope, plan and execute service improvement/new services/new products via sophisticated project management techniques as well as measure and evaluate success and risks

• Manage and support staff and stakeholders through improvement; make direction shifts where needed to deliver long lasting and embedded innovation

• Appreciate how to create an environment which empowers colleagues to think creatively in their teams

• Align teams towards creative and original solutions making sure business as usual does not suffer during innovation drives

• Build a self-sustaining culture of innovation via a tool kit to promote and create innovative workstreams when back in your team potentially across multiple disciplines including the whole supply chain, manufacturing, retailing, park operations and the supply of products and services.

NCC Certificate of Achievement is provided on completion of this course and is CPD Accredited.

This course can be used as part of your overall NCC Park Management Qualification.