An organisation’s competitive advantage can be boosted by improving the delivery of service, the creativity of its employees, and by implementing innovative new ideas.
Part of a leader’s role is to create the conditions for staff to be enthusiastic around the customer journey, new products, and service delivery approaches. With an annual contribution of £6bn to the UK as an industry, the potential for service delivery improvement and product innovation is huge for today’s industry managers and supervisors.
In this practical and challenging workshop delegates will be encouraged to test their assumptions about the way work is performed (including supply chain, manufacturing, retailing, park operations and the supply of products and services). They will also conduct a “root and branch” analysis of their own work stream areas using sophisticated techniques, which will lead into a look at the models of creativity and innovation available to them. This will give them the confidence to apply novel approaches to work via their teams and departments.
NCC Certificate of Achievement is provided on completion of this course and is CPD Accredited.
This course can be used as part of your overall NCC Park Management Qualification.
NCC Member - £275.00
Non-Member - £325.00
All prices exclude VAT