A successful team is one which is equally committed to a common purpose, and a work ethic to which they hold each other equally accountable. The manager/supervisor role is to build that successful team and create a culture of mutual support among team members. When conflicts arise, a manager and/or supervisor needs to be able to counsel and act assertively to resolve situations.
This course is geared towards understanding what makes a high-performing team, specifically within a caravan industry context, and the critical success factors needed to maintain it once built.
This session also focuses on conflict management models and how to use them to your advantage to support team members when challenges arise from suppliers, customers, stakeholders, and personal relationships.
- What is a successful team? And what are the challenges that typical teams face? (e.g. conflict, different priorities, personality clashes, lack of buy in to the team goal).
- How do I as manager/supervisor set out my personal leadership agenda to build the team and create the high performance my business demands?
- What are the key differentials between success in the caravan manufacturing and/or park operations and supply chain disciplines and other sectors?
- Understanding the dynamics of different teams, the four stages of successful team building and the management skills required at each stage.
- How to get buy in from individuals, not only to the team goal, but to putting that before their own priorities.
- How to make everyone feel part of the team, even if their role is not perhaps deemed (either by them or others) as ‘important’ or ‘essential’ to the team’s success.
- Appreciating when to maximise your utilisation of the teams’ individual and group skills and experience using a skills map and skills audit approach.
- Handling team problems positively, assertively and ensuring tasks and plans remain on course when interpersonal challenges arise.
- Practical experiential learning around team dynamics using contextualised problem based learning techniques.
NCC Certificate of Achievement is provided on completion of this course.
This course can be used as part of your overall NCC Park Management Qualification.