"The role play exercises were invaluable and so relevant to my role" SH, Hoburne
Managing performance means being able to apply a range of skills and interactions with staff as a manager and supervisor. Theory tells us managers can spend 80% of their time managing 20% of a team which means enabling highly effective performance is a blended approach with multiple motivation and performance management skills.
To be able to manage both good and bad performers today’s caravan industry professionals need a tools and best practice models to succeed. This includes an ability to gather evidence of poor performance and present it in a way to a team member which does not result in defensiveness or abdication of responsibility.